User Research・User Interviews・Empathy Mapping
Resource Hub for Clinical Trial Participants: Discovery
To kick off the design for a larger UX project, we conducted discovery interviews with volunteers who had participated in a clinical study. This case study focuses on the research and discovery phase. The design and development of the participant hub is currently underway!
Project Overview
Role
UX Research, project lead
Scope
Timeframe: 1 month
Methods + Tools
Empathy Mapping・User Interviews・Moodboard
Miro・Post-it notes
Context and Goals
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
Research Questions
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
Participant Criteria and Selection
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
User Interviews
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
Synthesis of data
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
Empathy Workshop
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.
Next steps
After a push for more digital resources from our clients, our agency looked at the tools we had and what could be improved. Clients want more engagement from clinical research trial participants, and to encourage retention with both volunteers and clinic staff. The agency’s main digital tool utilized by patients was called a “Digital Participant Resource Guide”, which had seen many iterations over the years, and never quite found its footing. After some brainstorming and feeling at a standstill, we launched a research project to talk with clinical research study participants.